Contact Us
We're here to help answer your questions
Get in Touch
If you have questions about our service, need assistance with your request, or have concerns, we're here to help.
Email Support
Support available via email only
We typically reply within 24 hours (Monday through Friday)
What We Can Help With
Our support team can assist you with:
- Questions about how our service works
- Information about loan terms and rates
- Status updates on your loan request
- Technical issues with our website
- Privacy and data concerns
- General inquiries about our service
Lender-Specific Questions
If you have questions about a specific loan offer or your relationship with a lender, please contact that lender directly. Money Tree Loans is a connection service, not a lender, so we cannot make changes to loan terms, process payments, or handle lender-specific account issues.
Before You Contact Us
You may find answers to common questions on these pages:
- Loan Disclosures - Information about rates, terms, and responsible borrowing
- Privacy Policy - How we handle your personal information
- Terms of Service - Terms and conditions of using our service
- State Licensing - Licensing and regulatory information
Filing a Complaint
If you have a complaint about our service, please email us with details so we can investigate and address your concerns.
If you have a complaint about a lender's practices:
- Contact the lender directly first to attempt to resolve the issue
- File a complaint with your state's financial regulatory agency
- File a complaint with the Consumer Financial Protection Bureau at consumerfinance.gov/complaint
Privacy Requests
If you wish to exercise your privacy rights, such as accessing, correcting, or deleting your personal information, please email us at contact@moneytreesloans.com with "Privacy Request" in the subject line. Include your full name and the email address associated with your request.
Business Inquiries
For partnership opportunities or other business-related inquiries, please email us with "Business Inquiry" in the subject line.
Mailing Address
If you need to send physical mail, please contact us via email first and we will provide the appropriate mailing address based on the nature of your inquiry.
Response Times
We strive to respond to all inquiries within 24 hours during business days (Monday through Friday). Please note that emails received over the weekend or on holidays will be responded to on the next business day.
For urgent matters regarding an active loan with a lender, please contact the lender directly as they can assist you more quickly.